What are resources?

Here's an overview of resources and the different ways that you can logically group them. See the related links for more information on each.

Resource

A resource is an application user who participates in business processes, such as Customer Service Manager or Help Desk Agent. You must identify or import resources before you can associate them with resource organizations or work objects.

Resource Role

You use resource roles to define role provisioning rules. For example, using a provisioning rule, you can assign the Customer Service Manager job role to a user with the Customer Service Manager resource role. Oracle Applications Cloud includes some predefined resource roles. Use these predefined, out of the box, resource roles, or create your own resource roles.

Resource Directory

The Resource Directory gives you detailed information about all the resources within a deploying organization. You can also use the Resource Directory to find and communicate with other resources, and to network and collaborate with them. Access the Resource Directory using the following path: Navigator > Resource Directory. You can also perform some of the functions of the resource directory using the Manage Resources setup task.

Resource Organization

You create resources and provision the permissions that the resources need to do their jobs. In the process, you also build the organization chart of your organization. You can assign organization usage information to resource organizations to classify them based on how on how you want to use them. For instance, you can assign resource organizations engaged in customer service activities to the Customer Service Organization usage. You can then sort organizations based on their usage.

A resource organization becomes a primary resource organization by usage for a resource, if you meet the following criteria:

• The resource must be a member of the concerned organization.

• The resource organization must be classified as an organization with the specific usage.

For example, if you classify the resource organization as a customer service organization by usage, then the resource organization becomes the primary resource organization for the resource for customer service.

Resource Team

A resource team is a temporary group of resources formed to complete a business task. A resource team can be made up of resource organizations, resources, or both. A resource team is neither hierarchically structured nor intended to implement an organization structure. You can use resource teams as a quick reference to groups of related resources to which you can quickly assign work objects.