Rename or Hide Pre-Built Tabs in the Right Panel

You can rename or hide the pre-built subtabs like Knowledge and SmartText in the Right Panel by duplicating the standard layout and updating the changes you want. Here's how you rename or hide the subtabs.

1. Sign in as an administrator.

2. Click Navigator > Configuration > Sandboxes. You can either create a new sandbox, or use an existing one and set it to active.

3. After you activate the sandbox, from the Navigation panel, go to Application Composer.

4. In the Application Composer, select Service from the Applications drop-down list.

5. In the Standard Objects list, select Service Request > Pages.

6. On the Application Pages tab, in the Details Page Layouts, duplicate the standard layout to create a new layout to edit, or edit another existing layout.

7. To hide the subtab, follow the given steps:

   1. In the Right Panel, click the Hide, Show, or Reorder Subtabs icon.

      The Configure Subtabs page appears.

   2. Select the subtabs that you want to hide and move them from the Selected Subtabs list to the Available Tabs list.

      To make the subtabs available, move the subtab from the Available Tabs list to the Selected Subtabs list.

   3. Click OK.

      The subtab gets hidden in the Right Panel region.

8. To rename a subtab, follow the given steps:

   1. Select the subtab you want to rename.

   2. Click the Edit icon next to the field, SmartText.

   3. In the Rename Subtab dialog box that comes up, enter the new name of the subtab.

   4. Click OK.

9. Click Done.