Analytics Subject Areas

Creating analyses begins with subject areas. A subject area is a functional grouping of the contextual entities (also called dimensions) by which the metrics (also called facts) can be analyzed.

Subject areas are the building blocks of analytic content in OTBI. For example, the columns in a tabular report showing the number of open SRs (metric or fact) by Agent Name (context or dimension) are sourced from one of the subject areas. Multiple subject areas can be joined to produce reports, when cross-functional analysis is needed.

The service application comes with a variety of standard subject areas for you to select from when you're building or editing your analytics. For more information on Fusion Sales and Fusion Service subject areas, see the Subject Areas for Transactional Business Intelligence in Fusion Sales and Fusion Service guide.

Additional subject areas focused on analyzing knowledge articles and their usage in service requests are available for knowledge managers and analysts. For more information, see Knowledge Analytics.