Set Incomplete Rules and Rule Sets to Inactive

You must set any incomplete rules or rule sets to inactive. While creating a rule or rule set, you must set the initial status to inactive.

This way, you avoid the risk of incomplete rules being published. You must first complete adding all the conditions and actions to a rule. After that's done and you're confident that the queue works as required, you can set it to active and publish it.

Here's why you must be careful. Suppose you created a rule and saved it, but you couldn't complete the rule for some reason. So you may not have added a condition and action to determine the queue for assignment. And let's say another administrator publishes the rules. Whenever any administrator publishes the rules, all active rules and rule sets that are saved until then are published, irrespective of who has created them. Incomplete rules that are set to active status are also published. When this happens, the Assignment Manager may pick a rule other than what you would prefer.