Supported Social Networks
Fusion Service supports Facebook, Twitter, Instagram, Weibo, and WeChat social network channels. Here's a list of supported features for the various social network monitoring scenarios.
Here are the features supported for the social network monitoring scenarios.
|
Social Network Monitoring Scenarios |
|
|
|
|
|
|---|---|---|---|---|---|
|
Monitor public messages |
Yes |
Yes |
Yes |
Yes |
No |
|
Monitor comments and replies on public messages |
Yes |
Yes |
Yes |
Yes |
No |
|
Monitor private messages |
Yes |
Yes |
Yes |
Yes |
Yes |
|
Monitor replies to private messages |
Yes |
Yes |
Yes |
Yes |
Yes |
-
If you're sending photos and videos with private messages on either Twitter or Facebook you must sign in to the Social Cloud application.
-
Customers using Instagram can't post on the brand company page.
-
Social Cloud doesn't retrieve attachments to a private message on Weibo.
-
Social Cloud doesn't support monitoring of public messages on WeChat.
This table shows you the supported features for social response scenarios:
|
Social Response Scenarios |
|
|
|
|
|
|---|---|---|---|---|---|
|
Reply to public messages |
Yes |
Yes |
No |
Yes |
No |
|
Reply to comments and public messages |
Yes |
Yes |
Yes |
Yes |
No |
And this table shows features supported for other scenarios:
|
Other Scenarios |
|
|
|
|
|
|---|---|---|---|---|---|
|
Update Social Cloud conversation with SR reference number for a social post |
Yes |
Yes |
Yes |
Yes |
Yes |
|
Update Social Cloud conversation when an SR is resolved |
Yes |
Yes |
Yes |
Yes |
Yes |
|
Update Social Cloud conversation when an SR status changes from Resolved to In Progress |
Yes |
Yes |
Yes |
Yes |
Yes |