Use the Slack Channel for Collaboration

Slack is a team communication tool that facilitates synchronous communication across different devices.

People across departments can use Slack to work together to make better and faster business decisions.

You can set up the integration of Slack with Oracle Fusion Service, and this helps your company in the following ways:

• Service agents can collaborate with subject matter experts to resolve customer questions and issues faster.

• Notifications are triggered to Slack users and channels when certain events occur on an object. For example, when a service request is set to critical or when an opportunity is closed.