1. Implementing Service Center with the Classic User Experience
  2. What happens if a job fails?

What happens if a job fails?

Both the request job and response job have Schedule Parameters that determine the time frame to consider for sending surveys and recording responses.

  • Request Job: StartSurveyFromDate: If the value of StartSurveyFromDate is X, then the job will only test SRs that were resolved after X, where X is a date and time.

  • Response Job: LastStartTime: If LastResponseTime is Y, then it only pulls responses to the survey submitted after Y.

If a job fails or errors occur when sending surveys or collecting responses, you can submit an ad hoc run outside of the normal schedule to cover the time frame in which the error occurred.

  • Request Job: If you find that some surveys weren't sent since 1:00pm on March 14th, you can provide this date and time to an ad hoc run (2020-03-14T13:00:00).Then you can restart the normal schedule.

  • Response Job: If you find that some error occurred and new survey responses weren't collected since 1:00pm on March 14th, you can provide this date and time to an ad hoc run (2020-03-14T13:00:00). Then you can restart the normal schedule.

Note: Date and time must be in ISO 8601 format. For example, (2020-03-14T13:00:00).