Why do some emails show as delivered in the configuration menu, but the SRs aren't created?

Sometimes, you may see that some emails appear as delivered when you click the Manage Email Configuration, Registration, and Validation task, but you don’t see the service requests (SRs).

These emails also don't appear on the inbound email reports. This is especially true if you implement HR Help Desk.

Let's see why this happens. Suppose you're implementing HCM or HR Help Desk for your deployment. Then you must create two email channels: one with the CRM application stripe and the other with the HCM or HR Help Desk application stripe. But let's say you forget to create the HCM or HR Help Desk email channel. Then the SRs created from the emails are set with the CRM application stripe. So the HCM or HR Help Desk SRs aren't visible, and only the CRM SRs are visible.

To make the HCM or HR Help Desk SRs visible:

1. Create the HCM or HR Help Desk channel.

2. Run an ODI import process to update the stripe code for such SRs from CRM to HCM or HR Help Desk.

After the ODI import, these HCM or HR Help Desk SRs are visible.