Configure Call Flow Parameters

Here's how you configure call flow parameters:

1. In the Setup and Maintenance work area, go to the following:
   • Offering: Service
   • Functional Area: Communication Channels
   • Task: Configure Call Flow Parameters
2. Specify default settings for all interaction channels in the Default Settings section.
3. In the Administrator-Defined Settings section, specify the settings for the individual interaction channels.

   These settings override the default settings. For example, the default setting is to verify the contact.

4. Click Save and Close.