Configure Profile Options to Detect Unprocessed Emails

You must configure the following profile option for detecting unprocessed emails.

Profile Option	Description
ORA_SVC_MAX_DURATION_FOR_PENDING_EMAIL	Indicates the maximum duration in hours for which an inbound email can remain in the pending status. The default value is 6 hours. The Detect Unprocessed Emails scheduled process keeps on checking the pending inbound email records for this duration. After this duration, the records that still remain pending are classified as a failure.

To configure the profile option for detecting the unprocessed inbound emails:

1. Navigate to the Setup and Maintenance work area and open the Tasks panel tab.

2. Search for and click the Manage Administrator Profile Values task.

3. On the Manage Administrator Profile Values page, navigate to the Search: Profile Option region.

4. Search for and select the profile option in the table.

5. In the Profile Values region, specify the values in the Profile Value column for the Site Profile Level as described in the table.

6. Click Save.