1. Implementing Service Center with the Redwood User Experience
  2. Configure the FND_IDP_PROXY_USER_WHITELIST Profile Option

Configure the FND_IDP_PROXY_USER_WHITELIST Profile Option

Let's say your agent sends a message to a Microsoft Teams user, seeking help to resolve a customer issue. When the Microsoft Teams user replies, their reply reaches Redwood Service Center only if the FND_IDP_PROXY_USER_WHITELIST profile option is set to the default value FUSION_APPS_CRM_SOA_APPID.

That's because the FUSION_APPS_CRM_SOA_APPID user's credentials are used to create all messages sent from Microsoft Teams to Redwood Service Center.

Note:

Typically, the profile option is automatically set to the default value. But sometimes, it may have a blank value. If the value isn't set to FUSION_APPS_CRM_SOA_APPID, you can follow these steps to set the value.

(Optional) To configure the FND_IDP_PROXY_USER_WHITELIST profile option:

  1. Sign in as a setup user or administrator.

  2. Navigate to the Setup and Maintenance work area.

  3. Open the Tasks panel tab and click Search.

  4. Search for and select the Manage Administrator Profile Values task.

  5. On the Manage Administrator Profile Values page, navigate to the Search region.

  6. In the Profile Option Code field, type FND_IDP_PROXY_USER_WHITELIST.

  7. Click Search.

    The FND_IDP_PROXY_USER_WHITELIST profile option is displayed in the Search Results: Profile Options region.

  8. In the FND_IDP_PROXY_USER_WHITELIST: Profile Values region, ensure that the Profile Value for the Site Profile Level is set to FUSION_APPS_CRM_SOA_APPID.

  9. Click Save.