How do I create an inbound message filter?

To create an inbound message filter:

1. In the Setup and Maintenance work area, go to the following:

   • Offering: Service

   • Functional Area: Communication Channels

   • Task: Manage Email Filters

2. On the Inbound Message Filters page, click Create.

3. On the Create Message Filter page, select a filter type. Filter type indicates the message part on which the filter is applied. A filter type can be one of the following:

   • File attachment: A filter is applied to the file type of an attachment.

   • Header: A filter is applied to a message header.

   • Mime attachment: A filter is applied to the mime type of an attachment.

   • Reply to: A filter is applied to the Reply To address.

   • Sender: A filter is applied to the sender of the message.

   • Subject: A filter is applied to the subject of the message.

   Note: File attachment and Mime attachment filters prevent attachments from getting added to a Service Request (SR) or SR message. But they don't prevent the creation of the SR or SR message.

4. Specify a Field Name. The field name is mandatory only for Header filters.

5. Specify an alphanumeric Filter Pattern. For examples, see "Examples of Inbound Message Filters".

6. Select an Action on Pattern Match to Accept or Reject.

7. Specify an optional Description.

8. Click Create.

Note: All filters are enabled by default. To disable a filter, update the properties as described in "Update an Inbound Message Filter."