Enable customer service representatives to create their own personal signature

You can enable customer service representatives to create their own rich text signatures by clicking the My Signature Quick Action on the home page. Once created, the signature is automatically inserted when customer service representatives compose a service request email message.

To enable signatures

To enable customer service representatives to create their own signatures using the Quick Action, do the following:

1. In Setup and Maintenance, go to the following:
   • Offering: Service
   • Functional Area: Productivity Tools
   • Task: Manage Global Search Profile Options
2. Search for the profile option code ORA_SVC_ENABLE_PERSONAL_SIGNATURE.
3. Set the site level profile value to Yes, then click Save and Close.

Note: The character limit for signatures is 50, and can't contain special characters. In addition to rich text, you can also include images. Images have a size limit of 100KB.

Required privileges

Users need the Manage Signature (SVC_MANAGE_SIGNATURE_PRIV) privilege. This privilege is included in the ready-to-use job roles: Customer Service Representative and Customer Service Manager

This privilege has also been granted to the following Duty Roles:

• Service Request Contributor
• Service Request Power User
• Service Request Troubleshooter