Enable Configuration of Email Communications

Before you start your configuration, you must enable the tasks required to configure inbound and outbound email communications for service requests.

1. Sign in as an administrator or a setup user.

2. Navigate to the Setup and Maintenance work area and select the Service offering.

3. Click the Change Feature Opt In link.

   The Opt In: page is displayed.

4. In the Communication Channels row, click Edit in the Features column.

   The Edit Features: Communication Channels page is displayed.

5. For the E-mail Communications feature, select the Enable check box.

6. Click Done.