How do I enable Service Center?

To enable Service Center functionality and UI, you just need to opt-in from Fusion Service.

Note: Once you opt in to the Redwood User Interface for Service feature to enable the Redwood UI make sure to then click the pencil icon to ensure that the Service Center sub features are also enabled. There are two sub features to review are Service Requests for Redwood User Interface and Work Orders for Redwood User Interface. These separate sub features allow the administrator to control whether each set of object-related pages should be enabled in Redwood.

Here are the steps:

1. Sign in to the application as an administrator or setup user.

2. Click Navigator > My Enterprise > Offerings.

3. On the Offerings page, select the Service offering.

4. Click the Opt In Features button.

5. On the Opt In: Service page, review the functional areas, such as Service Requests, Channel Communication and so on.

6. Scroll through the list until you find Redwood User Interface for Service.

7. Select Enable.

8. Click the Features (pencil) icon.

9. On the Edit Features: Redwood User Interface for Service page, enable all child features.

10. Click Done, and then on the Opt In: Service page, click Done again.

    Your users can now access Service Center including Work Orders (Next Generation).

Disable the Service Center homepage if needed

In certain case, you might want to disable the Service Center homepage. Do do so, you admin must do the following:

1. In Setup and Maintenance, click the search and select Manage Profile Options.
2. On the Manage Profile Options page, click to add a new record.
3. Create a new profile option using the following table:

   Column	Values
   Profile Option Code	SVC_ENABLE_REDWOOD_SERVICE_HOME
   Profile Display Name	Enable Redwood Service Home Page
   Application	Service
   Module	Service
   Description	Enable Redwood Service homepage.
   SQL Validation	Select meaning lookup_code from fusion.fnd_lockups where lookup_type='YES_NO'
   Start Date	Enter the current date.

4. In the Profile Option Levels area, enable the Site and the User levels then save your work.