Extensibility at a Glance

While Oracle Fusion Service Center applications provide robust out-of-the-box functionality, you may want to extend certain parts of your application to meet your business needs.

Here's an overview which describes the various components to consider when extending your application.

Here's a brief explanation of the elements shown in the graphic:

• Applications and Components: These are the main components you'll work with when extending the application.
• Visual Builder Studio: Enables you to create your pages and flows through the App UI, or out-of-the-box pages using Oracle CX Service UI Extension App.
  Note: The App UI is part of the Visual Builder Studio, and the core features are common among all Fusion Applications or Non-Fusion Applications.
• UI Events Framework: A client-side library that you can use in third party applications. Using this library, you can create bi-direction communication between Service Center and the application. For example, say you have an in-house order management system that needs to be embedded in Service Center and listen to events such as save or change field value, so the third party application can implement a logic upon Service Center events. Or, from the third party application, fields in the Service Center can be populated and reduce agents copy and paste activity while an embedded application.
• Application Composer: Use Application Composer toextend objects (add, remove or change fields) and create smart actions that initiate events from the server.