How do I enable agents to set global presence across Fusion Service?

You set the profile option ORA_SVC_MCA_GLOBAL_PRESENCE_ENABLED.

Only enable this profile option if you're using Service Center in the Redwood user experience.

1. Navigate to Setup and Maintenance and open the Tasks panel tab.
2. Click Search from the list of displayed tasks.
3. Type Manage Admin in the Search field.
4. From the displayed list of tasks, click Manage Administrator Profile Values.
5. Search for the profile option code ORA_SVC_MCA_GLOBAL_PRESENCE_ENABLED.
6. In the Profile Values region, specify the values in the Profile Value column for the Site Profile Level to Yes if you want all users to set their presence from the global header.
7. Or, set the Site level value to No and add a new row for every user who would set their presence from the global header.
8. Click Save and Close.