Service Request Standard Pages Extensibility Matrix

Service Center offers many extensible components in its ready-to-use pages making it possible to adopt them and accelerate your project implementation. The following table shows a matrix of Service Center standard pages along with their extendable components along with possible usage of those components. Use this matrix to address your business needs using the ready-to-use pages.

• Custom Dynamic Tables and Forms are forms and tables used in our standard pages that you can extend. For example, create and change a layout such as adding and removing fields.
• Custom Actions are containers in certain pages that enable you to add new buttons to perform validation and actions on top of the standard pages.
• Display Your Own Content refers to containers that enable you to create your own content, such as a new foldout panel.
• Configurable Components comprise variables which can be exposed in the standard pages to change an extension's behavior. For example, the back button link on the service request detail page can be changed so the extension can pass a new label name and URL that goes to a custom app instead of back to the Service Request list.
• The UI Events Framework is a client-side library that you can use to extend an external application to listen to Service Center events or initiate actions creating a seamless integration and a new level of extension.

Page Name	Custom Dynamic Tables and Forms	Custom Actions	Display Your Own Content	Configurable Components	UI Events Framework	Possible Usage
landing	No	Yes	Yes	Yes	No	Create and change the layout (for example, add and remove fields including custom business object). Create a field template (for example, input text make it as a link). Add buttons to perform actions and validations. Add and remove columns from Service Request list. Add a row-level action to the Service Request list.
create	Yes	No	No	No	Yes	Create and change the layout (for example, add and remove fields including custom business object). Create a field template (for example, input text make it as a link).
edit	Yes	Yes	Yes	Yes	Yes	Create and change the layout (for example, add and remove fields including custom business object). Create a field template (for example, input text make it as a link). Add buttons to perform actions and validations. Change the label and URL path of the link to return to the list page. Change variables using an extension.
copy	Yes	No	No	No	Yes	Create and change the layout (for example, add and remove fields including custom business object). Create a field template (for example, input text make it as a link).
svc-interaction	Yes	Yes	Yes	Yes	Yes	Create and change the layout (for example, add and remove fields including custom business object). Create a field template (for example, input text make it as a link). Change variables using an extension.
categories	Yes	No	No	No	No	Add and remove columns from the category list. Add and remove fields from the search form. Create rule set for dynamic UI.
search-results	No	No	Yes	Yes	No	Change the search container Change variables using an extension.
view-article	No	No	Yes	No	No	Change variables using an extension.