Set Up a Bot User for Your Microsoft Teams App

To set up a bot user for your Microsoft Teams app:

1. In Microsoft Teams, go to the Capabilities section of the navigation pane.

2. Click Bots.

3. The Set up a bot dialog box displays two tabs:

   • New bot: Click this tab to create a new bot user for your app.

     1. In the Name field, enter a name for your new bot.

     2. In the Messaging bot and Calling bot regions, select the check boxes that are relevant for your company.

     3. In the Scope region, select the Personal, Team, and Group Chat check boxes.

     4. Click Create bot.

   • Existing bot: Click this tab to configure an existing bot user for your app.

     1. In the Bot dialog box, in the Bot ID region: You can either select from an existing bot or connect to a different bot ID by specifying the ID.

     2. In the Messaging bot and Calling bot regions, select the check boxes that are relevant for your company.

     3. In the Scope region, select the Personal, Team, and Group Chat check boxes.

     4. Click Save.

4. On the Bots page, in the App passwords region, click Generate new password.

   Note:

   You must save this generated password. This password is used later as the client secret when you configure the MS Teams credentials in Service Center.

5. In the Messaging endpoint region, enter the bot endpoint address. For example: https://environment-name/crmRestApi/collaborationResources/latest/activities

   Here, environment-name refers to the environment where you have deployed Oracle Service Center.