How do I set up a role with read-only access?
Here's how you set up a role with read-only access to the service request (SR) header alone, or both the SR header and SR messages:
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Sign into the application as an administrator.
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Navigate to Security Console.
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Copy a service duty role, such as Service Request Troubleshooter.
When copying the role, select the Copy Top Role option.
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Remove the privileges that you don't want to assign, from the copied role.
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Copy a service job role, such as Customer Service Representative
When copying the role, select the Copy Top Role option.
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Delete the Service Request Troubleshooter child role from the copied job role.
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Associate the copied version of the Service Request Troubleshooter duty role to the copied job role.
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Associate the copied job role with the users who need read-only access to the SR header alone, or both the SR header and SR messages.