Supported objects for sending service notifications using AI Notification Agent

The AI Notification Agent for Sales and Service can be triggered by other AI agents, such as the Escalation Agent, whenever you need to inform a service request owner by email or bell notification that their service request is being escalated.

The Notification Agent handles the details for deciding how to deliver the notification through the supported notification channels, offering an option for any other AI Agent to get a user's attention.

Supported objects are:

• Service Request
• HR Help Desk
• ISR
• Opportunity
• Lead
• Activity
• Account
• Contact