How do I validate my inbound and outbound email setup?

You can verify your inbound and outbound email configurations by using the Inbound Email Configuration and Validation page.

On this page, you can proactively take corrective actions to fix any wrong or missing configuration. The validations on this page save you the trouble of raising a support ticket or checking the logs.

Use the Inbound Email Configuration and Validation page to do the following validations:

• Inbound email channel profile options

• Channel setup

• Access points for inbound email

• Outbound email flow

• Inbound email flow

To verify your email channel configurations:

1. In the Setup and Maintenance work area, go to the following:

   • Offering: Service

   • Functional Area: Communication Channels

   • Task: Manage Email Configuration, Registration, and Validation

   The Inbound Email Configuration and Validation page is displayed.

2. In the Email Configuration region, click Validate.

   The following validations happen in this region:

   • Channel Setup: Checks whether you've done the following:

     • Configured at least one non predefined channel.

     • Specified a Business Unit for every channel.

   • Profile Option: Reads the SVC_INBOUND_EMAIL_ADDRESSES profile option for email addresses and displays an error message if email addresses aren't defined.

   • Access Point Setup: Checks whether the access points are registered appropriately. It's important to register the correct access points.

   For each setup or configuration that's valid, a tick mark is displayed.

   If the configuration is invalid or the setup isn't done correctly, a cross mark is displayed. A suitable message is displayed, describing the corrective action that you must take.

3. In the Email Flow region, in the Recipient field, enter your company's test mail ID.

   The email flow for the outbound and inbound emails is validated here.

4. Click Validate.

   The following validations happen in this region:

   • Outbound Email Validation:

     An outbound email is sent to the specified email address and it's verified whether the message is delivered successfully.

     • If the host, port, or password are incorrect, a suitable error message is displayed and the status is displayed as DELIVERY_TO_GATEWAY_FAILURE.

     • If the email is delivered successfully, the status code is displayed as DELIVERY_TO_GATEWAY_SUCCESS.

   • Inbound Email Validation:

     The following validations happen:

     1. Test emails are sent to all the email addresses specified in the SVC_INBOUND_EMAIL_ADDRESSES profile option and the delivery status is verified for each message.

     2. If an email address isn't registered as an access point, then you can't receive emails from that email address. The status appears as DELIVERY_TO_CLIENT_FAILURE. An error message is displayed, explaining the suitable action to be taken.

     3. For each email address specified in the SVC_INBOUND_EMAIL_ADDRESSES profile option, a success or failure message is displayed along with the status.

        The status is displayed as:

        • DELIVERY_TO_CLIENT_SUCCESS: When the inbound email is received successfully by the access point.

        • DELIVERY_TO_CLIENT_PENDING: When the message is received but not yet processed. You must verify whether the inbound poll job is scheduled.

        • DELIVERY_TO_CLIENT_FAILURE: When the access point isn't registered.

5. Click Reset to clear the Recipient field and all the messages related to the recipient.