REST API for Knowledge Management with the Redwood User Experience

All REST Endpoints

Articles

The Articles resource lets you create, update, view, delete, and manage knowledge articles. You can also perform additional operations such as publish, translate, and import knowledge articles as part of the knowledge management life cycle. An article object stores information about knowledge articles.

Create an article: Method: post
Path: /articles
Get all knowledge articles: Method: get
Path: /articles
Get an article: Method: get
Path: /articles/{id}
Publish an article: Method: post
Path: /articles/versions/{versionId}/publishThisVersion
Rate an article: Method: post
Path: /articles/{id}/rate
Update an article: Method: put
Path: /articles/{id}

The Search resource allows you to search for knowledge and to find knowledge similar to SRs.

Get all knowledge articles: Method: get
Path: /search
Get knowledge articles by service request: Method: post
Path: /search

Tasks

The Tasks resource allows you to interact with knowledge related tasks such as suggestions and workflow tasks.

Create a task: Method: post
Path: /tasks