Digital Engagement Channels Service

Digital Engagement Channels Service is a cloud-native platform with the following capabilities:

• Chat and Real-time Dashboards: Administrators and supervisors can monitor contact center performance.
• Scalability and Resilience: The service offers redundancy, disaster recovery, regional availability, elastic scalability, and observability.
• Unified Management: A centralized entry point for seamless service management, integration, extensibility, and enhancements.