About Action Plans for HR Help Desk

You can associate action plans with HR Help Desk service requests to help facilitate a series of steps or a sequence of events that may be required to resolve SRs.

Agents can attach action plans to an SR using an administrator-defined template, or by adding individual actions. Actions can be tasks, activities, or appointments, and can be required or optional.

Action plans also provide:

• A visual aid to see the progress of an action plan

• Warnings for both the action plan and individual actions

To use action plans with HR Help Desk service requests, see the Set up Action Plans chapter in the Oracle Fusion Cloud B2B Service Implementing B2B Service guide.