Define Access Group-Based Data Security Policies for Messages

You can define access group-based data security policies on help desk request messages.

Access groups are an alternative way of granting data permissions to users, compared to SQL-based data security policies. You can use object-sharing rules in the Sales and Service Access Management UI to define your visibility criteria.

You can create custom data security policies on help desk request messages by using a user-friendly administration UI. You don’t need to know SQL to create these policies.

If you don't want to use an existing access group, complete the following tasks:

1. Create a new access group.

2. Add members to the access group.

3. Create an object-sharing rule to grant access to help desk request messages for all the access group members.

Note:

For more detailed information about the above steps, see the Oracle Fusion Securing Sales and Service guide.