How do I display email thread of past conversations?

When an employee receives a response to an email from the Messages tab in a help desk request, it's a good idea to display the email thread with the past conversations. This way, the employee easily understands the context.

This is also useful as the email thread is included when the email is previewed. Past conversations can be viewed in the thread latest replies can be written as required.

To enable the display of the email thread, you need to complete a few simple processes:

• Configure a few profile options

• Change email templates to display the email thread