Enable Configuration of Email Communications

Before you start your configuration, you must enable the tasks required to configure inbound and outbound email communications for help desk requests.

1. Sign in as an administrator or a setup user.

2. Navigate to the Setup and Maintenance work area and select the Help Desk offering.

3. Click the Change Feature Opt In link.

   The Opt In: Help Desk page is displayed.

4. For the E-mail Communications feature, select the Enable check box.

5. Click Done.