Enable Request Classification

You must enable the classification of help desk requests created from inbound emails.

1. Sign in to Fusion Service as a setup user.
2. Navigate to the Setup and Maintenance work area and select the Help Desk offering.
3. Click Change Feature Opt In.
4. On the Opt In: Service page, click the Help Desk Adaptive Intelligencerow and select the Enable check box.
5. On the same row, click Edit in the Features column.
6. On the Edit Features: Help Desk Adaptive Intelligence page, click the Enable check box for HR Service Request Classification or Internal Service Request Classification .
7. Click the Enable check box for Classify Service Email for Help Desk or Internal Service Request Email Classification.
8. Click Done.
9. Click Done on the Opt In: Help Desk page.