Example of a Scenario Where Inbound Email Fails

This is an example of a case where inbound email may fail.

Let's say that your support mailbox is [e-mail] and you have set up a forwarding rule. When your employee sends an email to [e-mail], the mail is forwarded to [e-mail]. The email address [e-mail] is registered as an access point. So, the inbound emails work fine.

However, suppose you upgrade your installation and a password error occurs after the upgrade. If someone changes the email address in the SVC_INBOUND_EMAIL_ADDRESSES profile option to [e-mail], then your inbound emails stop working for the following reasons:

• The updated email address in the SVC_INBOUND_EMAIL_ADDRESSES profile option isn't registered as an access point with the UMS.

• The email address in the forwarding rule doesn't match the updated email address in the SVC_INBOUND_EMAIL_ADDRESSES profile option.

When the email address in the SVC_INBOUND_EMAIL_ADDRESSES profile option is changed, the following changes are reflected in the Access Point Setup section of the Inbound Email Configuration and Validation page:

• For the new email address that's added to the SVC_INBOUND_EMAIL_ADDRESSES profile option, a Register button appears.

• For the old email address in the SVC_INBOUND_EMAIL_ADDRESSES profile option, an Unregister button appears.

Note:

It's important that you first correct the email addresses and refresh the Inbound Email Configuration and Validation page. And only after that, you must click Register and Unregister as required.