Help Desk Analytics Saved Queries

Saved queries are canned analyses that enable you to construct reports efficiently. The saved queries are pre-calculated data filters that can be conveniently applied on any analyses that you want to build. They're also useful in cross-subject-area reporting.

Here's how you access the saved queries:

1. Click Navigator > Tools > Reports and Analytics.

2. Click Browse Catalog.

   The Oracle Business Intelligence Catalog page is displayed.

3. In the Folders pane, click Shared Folders > Service > Subject Area Contents > Saved Queries - OTBI HR HelpDesk - New or Saved Queries - OTBI Internal HelpDesk.

Here's a table that provides details about the available saved queries:

Analyses Name	Description	Job Role	Location
Top Five Queues by Unassigned SRs	Saved query to retrieve the top five queues with unassigned SRs	Next Gen Human Resource Help Desk Administrator Next Gen Human Resource Help Desk Manager Next Gen Human Resource Help Desk Agent Next Gen Human Resource Help Desk User	Shared Folders > Service > Subject Area Contents > Saved Queries - OTBI HR Help Desk - New
Top Five Queues by Unassigned SRs	Saved query to retrieve the top five queues with unassigned SRs	Internal Help Desk Manager Internal Help Desk Agent Internal Help Desk User Internal Help Desk Administrator	Shared Folders > Service > Subject Area Contents > Saved Queries - OTBI Internal Help Desk