How to Provide User Access to Help Desk

This topic walks you through the steps to make Help Desk accessible to users through different entry points.

Access through the Springboard

Here's how to add Help Desk as an App to be displayed as a springboard icon.

1. Login as an Administrator.

2. Enter a Sandbox with Structure and Page Composer as the Active Tools.

3. In the sandbox, select Structure from the Tools drop down.

4. Expand the group where you want to add the icon in the Springboard.

5. Select Create Page Entry from the Create drop down.

6. Enter a Name for the Icon.

7. Search for, and select an Icon to use on the Springboard.

8. Select a Group from the Group drop down. This is the group where the icon will appear.

9. Select Yes for Show on Navigator.

10. Select Yes for Show on Springboard.

11. Select Yes for Mobile Enabled.

12. Select the URL type you're using from the Link Type drop down.

13. Check the check box if the URL is a Secure Destination.

14. Enter a Destination URL.

15. Click Save and Close.

16. Verify it was added on the Navigation Configuration page.

Now you can see the app on the Springboard.

Access though a Quick Action

Here's how to add Help Desk as a Quick Action.

1. Log in as an Administrator.

2. Enter a Sandbox with Structure and Page Composer as the Active Tools.

3. In the sandbox, select Structure from the Tools drop-down list.

4. Expand the group where you want to add the quick action.

5. Select the top-level group where you want to add the quick action.

6. Select the Quick Action tab.

7. Select Create.

8. Enter a Name for the Icon.

9. Search for, and select an Icon to use on the Springboard.

10. Select a Group from the Group drop-down list.

11. Select Yes for Visible.

12. Select Yes for Mobile Enabled.

13. Select the URL type you're using from the Link Type drop-down list.

14. Check the check box if the URL is a Secure Destination.

15. Enter a Destination URL.

16. Click Save and Close.

17. Verify it was added on the Quick Actions page.

18. Click Cancel to leave the Edit Group page.

Add Link to any HCM Page that's Page Composer Enabled

You can add a link to Help Desk from any Page Composer-enabled page. When users click the link, a new Help Desk request is opened in a new browser window.

1. Log in as an Administrator.

2. Navigate to the page where you want to add the link.

3. Click Page Composer from the Tools drop-down list.

4. Click the Structure tab.

5. Select the area where you want to add the link and go into Edit mode..

6. Edit the <Hyperlink> component display options by adding the Next Gen Help Desk link.

For more information about how to use Page Composer, see the Page Content and Layout topics in the Oracle Fusion Cloud Applications Configuring and Extending Applications guide.