Overview of Access Point Setup for Inbound Emails

When your employees send emails to your support channel, the User Messaging Service (UMS) reads those emails from your inbox and delivers them to registered access points.

Access points are registered clients that are authorized to read emails from your inbox. The application then reads those emails from the access points.

For inbound email to be processed successfully, it's important to register the correct access points with the UMS. You can use the Access Point Setup region of the Inbound Email Configuration and Validation page to register access points. When you register an access point, emails are permitted to be processed further. For example, to create a help desk request. When you unregister an access point, further processing of emails is stopped, and the emails in your inbox are also lost without being processed.