Remove Data Security Policies from Users for Help Desk

If your users have existing help desk duty roles and you don't want them to view all the help desk requests that they can currently view, you must remove those data security policies from the users.

To remove the data security policies from your users:

1. Copy the predefined duty roles given to your users.

   For more information about copying roles, see "Copying and Editing Duty Roles" in the Oracle Fusion Cloud Customer Experience Securing Sales and B2B Service guide.

2. Remove the data security policies that you don't want these users to have.

   For more information about removing or creating data security policies, see "Managing Data Security Policies" in the Oracle Fusion Cloud Customer Experience Securing Sales and B2B Service guide.