What are Lookups, Profile Options, and Scheduled Processes for Help Desk?

Lookup types, profile options, and scheduled processes let you configure application behavior and process data.

Briefly, here's what lookup types, profile options, and scheduled processes do:

Lookup types: Provide the lists of values in applications. Many lookup types can be modified to fit your business needs.
Profile options: Let you configure the application behavior.
Scheduled processes: Act on data in the applications.

Get additional information on lookup types, profile options, and scheduled processes in this chapter and in the related topics.