1. Using Knowledge Management in the Redwood User Experience
  2. Overview of Article Versions

Overview of Article Versions

Knowledge Management assigns version numbers to articles as major and minor values, separated by a decimal point.

When you create and save an article, it is assigned an initial version of 0.1. Each subsequent update to an article results in a minor version increment, for example, 0.1 to 0.2, until the article is published. When an article is published, the version number increments to the next whole number. The first time an article is published, the version number is 1.0.

For example, when you create an article, it automatically becomes version 0.1. The first revision made to the article results in version 0.2 when the article is saved. Make two more revisions, saving after each revision and the version number is 0.4. Open version 0.4 and then publish the article. The article version number is 1.0 and the application lists versions 0.1, 0.2, 0.3, 0.4, and 1.0. If you make additional revisions and then save but don't publish, the article version number becomes 1.1 and increments by 0.1 for each subsequent version until it is published again and then that becomes version 2.0.

Note:
When you make the following changes to an article's properties, the version number does not increment:
  • Changing the owner
  • Changing the review date, either as part of the review process or simply rescheduling the review
  • Changing the article status

When you translate an article, the initial translated version is designated as minor version 0.1, regardless of the version number of the master (original) article. You can edit the new localized version within that locale without affecting any version of the original article. The localized article uses the same version numbering, independent of the original article. For example, you have an article at version 0.5 when you initially translate the article. The original article version remains 0.5 and the translated article version is 0.1. Subsequent edits to the translated article will increment as minor versions until it is published.

Compare Article Versions

You can compare different versions of an article by opening the article and selecting Compare from the Actions menu.

  1. Open the article, and select History.

    This shows all versions of an article. Use the drop-down menu to filter this list by, for example, published versions only.

  2. Select two article versions that you want to compare.
  3. Click Compare.