Choose the Article Content Type
You can choose the type of article that you want to create by its content type. The content type is a template that contains defined required and optional fields that you use to write the article. The content types that are available to you depend on the applications that your organization supports and that you have privileges in.
Select one of the following content types for an article:
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FAQ
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Solution
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HCM-FAQ
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HCM-Solution
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Content types that are created specifically for your organization, if they are available