Translate Articles

You can translate articles to make them available in other languages. You can translate an article to any language that's supported in the knowledge base, as long as you've privileges to work in that locale. You translate an article by selecting the new article's locale, supplying the content for the new article, and editing the new article's properties as needed.

When you translate an article, the translation becomes a new article, designated as version 0.1. The knowledge base maintains a relationship between the original article and the new translated version. Articles and their translated versions share the same document ID.

1. Open the article, and from the Actions menu, select Translate.
2. Select the locale that you want to translate to.
   Note: The content isn't translated automatically. You need to translate the content yourself.
3. Enter the translated content in the new article template. In case you want to translate the content later, click the Copy Content to New Translation icon to copy the contents of the original article into the translation.
   Note: If you copy content to the new translation, the attachments in the source are also copied. You may want to change the attachments to suit the translated document.
4. Click User Groups > Select User Group and select the required user group.
5. Edit the article properties as needed and click Save.

You can use the Locale drop-down list to switch between the various translations available for the article.