1. How do I set up Supervisor Dashboard?
  2. Enable and Open Supervisor Dashboard

Enable and Open Supervisor Dashboard

Here's the steps:

Enable Digital Engagement Channels

Let’s assume you've already enabled the Service offering and done the basic setup according to your requirements. Now you need to enable the opt-in feature for the Redwood UI pages.

  1. Sign in to your service application as a user with administration privileges.
  2. Click Setup and Maintenance, then the Service offering, and the Change Feature Opt-In link.
  3. On the Opt-In: Service page, find and enable Communications Channels.
  4. Click the Edit icon and makes sure you enable Digital Engagement Channels, along with any other features that you plan to use.
  5. Click Done.

Add the Supervisor Dashboard role to users in the Fusion application

To view the Supervisor Dashboard card on the Service Center springboard, use Service Center to associate one of the following roles to the user:
  • Engagement Channel Application Administrator (ORA_SVC_ENGAGEMENT_CHANNEL_APPLICATION_ADMINISTRATOR_JOB)
  • Engagement Channel Supervisor (ORA_SVC_ENGAGEMENT_CHANNEL_SUPERVISOR_JOB)

Here's how you do it:

  1. Click Navigator, then Tools, and select Security Console.
  2. Click the Users tab.
  3. Search for and select your user.
  4. Click Edit, and then click Add Role.
  5. Search for and select either of the roles.
  6. Click Add Role Membership, then click Done.
  7. Save the record.

Set up Oracle Identity Cloud Service for Digital Engagement Channels Service Supervisor Dashboard

And now you do the following steps in IDCS

  1. Navigate to your Engage instance within the Oracle Cloud Services Identity Domain.
  2. Select Application roles from the Resources list.
  3. Associate the Engagement Service Administrator group with the Oracle Engagement Service Administrator application role.
  4. Associate the Engagement Channel Supervisor group to the Oracle Engagement Service Supervisor application role.

Open Supervisor Dashboard

After you've finished your enabling steps, go to the Fusion home screen, click the Service tab, then click the Supervisor Dashboard tile.