How do I do an advanced search on service requests?

Use advanced search to narrow down search results by entering more specific criteria. For example, if you want to see all the open SRs that are assigned to your subordinates and are in progress, do the following:

1. Click the Show Advanced Search button as shown in the following screenshot:

   

2. Select All Open Service Requests in the Saved Search field.

3. For the Record Set, select Equals and Assigned to my subordinates.

4. For the Status, select Equals and In Progress.

5. Optionally, click Add to add more search criteria.

6. Optionally, click Save to save the search for future use.

7. Click Search to see the search results.