How You Personalize Your Notifications

The User Notification Preferences page helps you control which notifications you receive, and through which delivery channels.

Your administrator defines the notifications, the intended recipients, and the associated delivery channels. The User Notification Preferences page lets you select the notifications you want to receive, and also select their delivery channels. If your administrator hasn't defined you as a notification recipient, you can't opt in to a notification. You can only opt out of the notifications you don't want to receive.

Here's how you personalize your notifications:

1. In the Settings and Actions global header menu, click Set Preferences.

   The Preferences page is displayed.

2. In the Service group, click User Notification Preferences.

   The User Notification Preferences page is displayed.

3. Click Add.

4. From the Object drop-down list, select Service Request.

   You can also select a custom object and personalize notifications that are triggered against that custom object, if your administrator has defined that custom object within Application Composer. In addition, your administrator must also set up notifications against that custom object using the Notification Preferences page.

5. From the Notification Name drop-down list, select the notification you want to personalize.

   If your administrator disables a notification, or sets the OverrideFlag field to No (on the Notification Preferences page), you can't personalize that notification.

   • To stop receiving the selected notification, select No from the Enabled drop-down list.

   • To specify the delivery channels through which you receive the selected notification, select or deselect the channel check boxes accordingly.

6. Click Save and Close.