Mass Update of Service Requests

To mass update service requests:

1. Select Update from the Actions menu.

2. Select the SRs you want to update. To select multiple SRs, hold down the Ctrl key and select each SR.

3. The Update button shows the number of SRs selected.

4. Click Update to view the Update Service Requests dialog box.

5. Select a field to be updated from the drop-down list and a value for the update.

   These are the fields that are exposed by default: Queue, Category Name, Assigned To, Status, Severity, and Problem Description. You can use Application Composer to add the additional out-of-the-box field, Critical, and you can also create and add custom fields.

   To add the additional default field or custom fields you have already created, see "Expose Additional Fields for Service Request Mass Update" in the Oracle Applications Cloud Configuring Applications Using Application Composer guide. To create custom fields, see "Defining Fields" in the Oracle Applications Cloud Configuring Applications Using Application Composer guide.

6. Click Submit to assign the queue to all the selected SRs.