Overview of Generic Work Orders

A work order can be any work performed at a customer site, like an installation, standard maintenance, or a repair request. A generic work order isn't integrated to any other application.

Use generic work orders if you need to send field service technicians to resolve customer issues. Generic work orders are turned on and ready to use in Fusion Service.

Work orders can have the following information:

• Customer contact information

• Type of work to be performed

• Date and time the work is scheduled

• Information about part orders