Overview of the Actions Menu

When you start creating an SR, the Create Service Request page displays three buttons: Save and Continue, Save and Close, and Cancel. Once you enter a title and save the SR, or open an SR for editing, the page also displays the Actions menu.

The following table describes the actions provided on the Create and Edit SR pages.

Action	Description
Assign to Me	You select this option to assign the SR to yourself.
Copy	You select this option to create a copy of this partner SR to create a new SR.
Delete	You select this option to delete a partner SR. This option is available only to administrators.
Forward	You select this option to forward the partner SR to any other user of the application.
Run Queue Assignment	You select this option to immediately assign the SR to a queue.