Search for Articles in My Knowledge

You can search in My Knowledge from Service, HR Help Desk, and Knowledge. You can search for articles in any locale that is supported by your application.

If your administrator has enabled filtering, you can limit the search results in Service and HR Help Desk by product, category, or type of article.

In Knowledge > My Knowledge, you can't limit search results by product, category, or type of article. If you have access to more than one application, you can limit search results to the application that you are interested in before you search.

1. Enter the term in the Search field.

2. Click the Show Advanced Search icon if you want to select a locale other than your preferred locale.

3. In Service and HR Help Desk Applications, select a product, category, or content type if you want to limit the search results to these criteria.

4. Click the Search icon.

   You can select an article from the search results to view its contents. The article view also contains information about the version, author, last update and publishing dates, and its rating.

Note: To view the aggregate search results, you should execute the Knowledge Article View Aggregation and Knowledge Search Aggregation processes.

See Schedule Knowledge Process for more information on scheduling knowledge processes.