How do I update a work order?

You can open work orders through Service Requests, or from Work Orders from the Service springboard.

Some work orders may not be updatable for one of the following reasons:

• The work order must be in a scheduled status before it can be updated.
• The work order was created or updated and was submitted to Oracle Field Service, but not yet confirmed. A message is displayed.
• An error was discovered in the Oracle Field Service integration after the work order was created or updated. A message is displayed.
• Oracle Field Service doesn't support updating activities that are scheduled in the past so the work order scheduled date must be in the future.

To update a work order, do the following:

1. Open the work order.

2. Select the work order that you want to update.

3. Update the work order with your changes.

4. Click Save.

   A confirmation message is displayed letting you know the change was submitted.

5. Click Refresh to see change confirmation. The work order is in read-only mode until the Oracle Field Service application acknowledges the change. This should only take a moment. When the change is confirmed, the Edit Work Order page appears with the change displayed.

6. Click Save and Close.