Why is someone else scheduled to complete the work when I requested a specific technician?

If your company uses Direct Assignment scheduling, you can request specific technicians for the work order. If you've requested a specific technician and notice later that someone else was scheduled for the work, it could be, that technician is out for training, or out sick.

You can request that technician again by clicking the calendar icon and searching for the next available time slot for that technician. Once you've done that, save the work order to see the update.