Group Your Search Results

On the Service Request List page, you can group your search results by different attributes and display key information about each grouping. Different objects permit different groupings.

Grouping your search results lets you summarize key information, so that your list displays the totals for all the search results and subtotals for each of the groupings. For example, you can group your service requests by severity, which shows you how many service requests are of low, medium, and high severity.

Here's how you group your search results on the list page:

1. Select an attribute from the Group By drop-down list.

   Your results are automatically grouped on the page in collapsible sections with the count of records in each.

2. Click the Actions drop-down list, then choose Manage Group By.

   The Manage Group By window is displayed.

3. From the Group Sort Order drop-down list, select a sort option.
4. Click Apply.