Sign in to the Supervisor Dashboard

To set up messaging channels for Fusion Service, you'll need access to the Supervisor Dashboard as a user with the administrator's role.

If you don't already have access, see Enable Supervisor Dashboard. After setting up access to the dashboard, continue with the set up steps.

Enable Supervisor Dashboard

If you don't already have access, see Enable Supervisor Dashboard. After setting up access to the dashboard, continue with the set up steps.

Enable Omnichannel routing and chat

WhatsApp and SMS for Fusion Service requires both Omnichannel Routing and Chat to be enabled for your Fusion environment. If you've not done so already, See How do I enable features and profile options for chat? to enable Omnichannel Routing and Chat.