Try it out

Your new channels are configured and you have set up your assignment rules to route new conversations to your agents.

Now its time to test it.

Sign in to Fusion Service as one of the agents you assigned as a resource for your new messaging queue, open Service Center, then make yourself available for chat.

Using either SMS or WhatsApp, send a message to one of the numbers you set up. You should now receive a new incoming message notification in Service Center. Accept the message to begin your first conversation using WhatsApp or SMS!